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What should I do if my internet stops working?
Check your router connections, restart the equipment, and contact Net Incra support via WhatsApp if the issue continues.
Is Net Incra available at my address?
Installation availability depends on your address. Contact us to confirm coverage and schedule your fiber connection.
How can I contact technical support?
Our support team can help with connection issues, billing questions, plan changes, and technical assistance.
Why is my connection running slowly?
Restart your router and check connected cables. If your connection remains slow, contact technical support for assistance.
Can I change my internet plan?
You can request plan changes through our support team. We will explain available options and any applicable conditions.